Life was all fine until one day my Tweetdeck stopped functioning. For anybody who tweets at least a respectable amount, tweeting from the web is a pain that is desperately avoided at all costs.
But yet, there I was. Tweetdeck: Not working. Twhirl: Not working. Seesmic: Not working. Web: The Only Option!
Installations, Uninstallations are Reinstallations followed. To no avail.
Defeated and done for, I finally gave up, and tweeted that I was about to unistall Tweetdeck and Adobe AIR once and for all..
Then, out of nowhere, some guy called Richard Barley tweets me, and says he can help. His Twitter Bio says he's Community Manager (which is..er..) for Tweetdeck.
In bits and snatches over the rest of the day, he walked me through step by step of troubleshooting Tweetdeck.
Turns out, Twitter updates fail if Internet Explorer is set to 'Work Offline'. Don't ask why. I just saw it happen with my own eyes.
This made me realize two things.
1. The beauty of the Internet and Twitter and how a random person can help you out.
2. How bad Customer Service is here. Especially Chennai I've noticed. Even shopkeepers here don't smile. Half the time it's almost as if they think they're doing US a favour by 'allowing' us to shop there.
Anyhow, point is, I used to like using Tweetdeck. But after this, I'm a big fan! I guess that's what you call Atta Customer Service!
(Image Courtesy: wp.appadvice.com)