Now THAT is Customer Service

Life was all fine until one day my Tweetdeck stopped functioning. For anybody who tweets at least a respectable amount, tweeting from the web is a pain that is desperately avoided at all costs. 


But yet, there I was. Tweetdeck: Not working. Twhirl: Not working. Seesmic: Not working. Web: The Only Option!





Installations, Uninstallations are Reinstallations followed. To no avail.


Defeated and done for, I finally gave up, and tweeted that I was about to unistall Tweetdeck and Adobe AIR once and for all.. 


Then, out of nowhere, some guy called Richard Barley tweets me, and says he can help. His Twitter Bio says he's Community Manager (which is..er..) for Tweetdeck. 


In bits and snatches over the rest of the day, he walked me through step by step of troubleshooting Tweetdeck.


Turns out, Twitter updates fail if Internet Explorer is set to 'Work Offline'. Don't ask why. I just saw it happen with my own eyes. 


This made me realize two things. 
1. The beauty of the Internet and Twitter and how a random person can help you out. 


2. How bad Customer Service is here. Especially Chennai I've noticed. Even shopkeepers here don't smile. Half the time it's almost as if they think they're doing US a favour by 'allowing' us to shop there. 


Anyhow, point is, I used to like using Tweetdeck. But after this, I'm a big fan! I guess that's what you call Atta Customer Service!


(Image Courtesy: wp.appadvice.com)

8 comments:

PS the Pratsie said...

you got a nice blog here :)

PS the Pratsie said...

and i say this after eading 4 posts on your page :) not just this one !

Anonymous said...

I absolutely agree! Shop keepers treat the customers as though they have come to get their daily ration in a prison! Stupid idiots! Sorry about posting as Anonymous. Its easier than typing my name.. Now i understand that i had to type all this and it would have just been easier typing my name and url. But this could be my explanation for next time. But again. i am gonna be anonymous. So you wont know! :s. Anyways! I need to get back to the regular bullshit my mind gives me! Ciao... (I have by now forgotten what this post was even about) ;)

Jr. said...

Pratsie,
Thank you, and do visit again! :)

Mr. Anony,
Glad you commented nevertheless. Looking forward to the next time. Lemme see if I'm able to identify you correctly!

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